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FAQ

DO I RETAIN FULL COPYRIGHT FOR THE FINAL LOGO DESIGN I CHOOSE?
Yes, you receive full ownership for the final logo design you select.


CAN I TRADEMARK/GET COPYRIGHT PROTECTION FOR THE LOGO?
Yes, you can apply for trademark/copyright protection for the logo design.


WHEN WILL I RECEIVE MY LOGO PROPOSALS?
You will receive the first logo proposals by tomorrow. If you ordered the unlimited version we sometimes also give you more than 3 at first. However, what we want to establish is the general type of design style you prefer, before continuing on the remaining logo concepts. If you like one of the first proposals, we will continue creating suggestions based on that particular logo design style & preference. Also, sometimes customers are so happy with the first proposals, that further suggestions will not be required.


“BY TOMORROW”, WHAT DOES IT MEAN EXACTLY?
By tomorrow means that you shall have the first logo proposals during work hours tomorrow (between 7AM – 5PM). For example: if you order tonight at 11PM or 23:00, the designer will start work the next morning and deliver it to you by e-mail in the afternoon tomorrow. Also if you order on a Saturday you will receive the logo suggestions on Sunday. We have designers on duty 7 days a week.


WHAT IF I DO NOT LIKE THE PROPOSALS YOU SEND ME TOMORROW?
If you are not satisfied with your proposals you have the option to ask for a new set of logos, or you can ask for a full refund of your money, no questions asked. However, we do recommend setting aside approximately 10 business days total for the project for successful completion. This will allow us to draw sufficient unique logo concepts for you to choose from, take care of revisions, and in the end, deliver a logo that meets all your requirements.


HOW DO I UPGRADE MY ORDER?
To upgrade your order simply contact your customer representative or ask your assigned designer to be forwarded to our payment terminal at PayPal and enter the added amount. If you would like to go from the Power Pack to the Silver, Gold or Diamant package just enter the difference and we will follow up with your inquiry.


WHAT IF I WANT TO MAKE CHANGES TO MY LOGO?
Our Diamant Package includes an option for unlimited revisions.


WHAT DOES YOUR 100% MONEY BACK GUARANTEE MEAN?
It means that if you for any reasons, at any time prior requesting the final files, are not happy with our service and/or deliveries, we will refund your money – no questions asked. Please note however, that refund requests are only accepted prior requesting the final (vector) files. Once you received the package with the final files, the project is considered completed, and no refund requests will be accepted.


I AM NOT COMFORTABLE PAYING ONLINE, CAN I TRUST YOU?
We use the online payment services PayPal (www.paypal.com) and WorldPay (www.worldpay.com), depending on what country you are paying from. PayPal and WorldPay are internationally recognized, with representation in 38 countries and 20 million registered users. They meet even the strictest laws for online payment processing. The information you give will not be seen by us, but will be encrypted and sent through secure servers.
For more information, see PayPal’s own webpage: www.paypal.com, and WorldPay’s webpage:www.worldpay.com or contact us if you have any other questions regarding payment.


I HAVEN’T HEARD ABOUT LOGOTYPDESIGN.COM, WHO ARE YOU?
Logotypdesign.com is a service of ITS DESIGN AS, Norway and consists of a network of designers specializing in development of company logos. We have a small but effective administration, service-minded staff and fast delivery. We wish to make professional logo design available at affordable prices.

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